Responsible Gaming

Responsible gaming at Luna on lyna-uk.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. The aim of this page is to help you make informed, conscious decisions about when, how, and how much you play, and to recognise early if gambling is starting to cause harm. Luna, operated on the SkillOnNet Ltd platform for customers in Great Britain under UK Gambling Commission licence number 39326, is committed to supporting you with clear tools, information, and access to professional help whenever you need it.

Risk Awareness

Most players enjoy gambling as occasional entertainment. However, for some people it can become a problem that affects their finances, health, relationships, or work. Being aware of early signs of risk helps you stay in control and seek support promptly.

Common Signs Of Potential Gambling Harm

• Growing preoccupation: Frequently thinking about betting or casino games, planning your next session while at work, studying, or with family.
• Chasing losses: Increasing stakes or playing longer than planned in an attempt to win back money you have already lost.
• Spending more than you can afford: Using money needed for bills, rent, food, credit repayments, or borrowing to gamble.
• Loss of control: Finding it hard to stop once you start, ignoring the limits or time you originally set for yourself.
• Impact on daily life: Arguing with family or friends about gambling, hiding activity, missing work or studies, or feeling anxious or depressed because of gambling.
• Gambling to escape: Using gambling to cope with stress, loneliness, financial pressure, or other problems instead of seeking healthier support.

Quick Self-Assessment Check

Ask yourself the following questions and answer honestly. If you frequently answer "yes", you may be at risk and should consider using the tools and support listed on this page:

• Do I often spend more time or money gambling than I originally planned?
• Have I ever tried to win back losses by continuing to play or by increasing my stakes?
• Have I borrowed money, sold possessions, or delayed paying bills in order to gamble?
• Do I hide my gambling from people close to me or feel guilty after I play?
• Has gambling caused problems at work, in my studies, or in my relationships?
• Do I feel anxious, irritable, or restless when I try to cut down or stop gambling?

If you recognise yourself in these statements, we strongly encourage you to set strict limits, consider a time-out or self-exclusion, and contact one of the independent support organisations listed below.

2. Limits & Tools

Luna on lyna-uk.com provides a range of responsible gaming tools designed to help you control how much time and money you spend. Under UK Gambling Commission rules, these tools are offered to support safer gambling and to reduce the risk of harm.

Deposit Limits (Daily, Weekly, Monthly)

1. Where to set limits: After logging in, go to the "My Account" or "Profile" area and select the "Responsible Gaming", "Safer Gambling", or "Limits" section (wording may vary). Look for "Deposit Limits".
2. Choosing your limits: Decide in advance how much you can afford to lose without affecting essential expenses. You can typically set:
   • a daily limit (maximum you can deposit in 24 hours);
   • a weekly limit (maximum in a rolling 7-day period);
   • a monthly limit (maximum in a calendar month).
3. Entering the amounts: In the relevant fields, enter the maximum amounts you are prepared to deposit (for example, £20 per day, £50 per week, £100 per month). Confirm your selection and follow any on-screen instructions.
4. Changes to limits: In line with UK requirements, reducing your limits usually takes effect immediately or as soon as technically possible. Increasing your limits, or removing them, will only take effect after a waiting period (for example, at least 24 hours), during which you have time to reconsider.

We strongly recommend setting conservative limits when you first register and adjusting them only after careful review of your play and finances over time.

Time Limits And Session Controls

• Session reminders: Where available, you can enable session reminders or reality checks in the "Responsible Gaming" area of your account. These will show you how long you have been playing, how much you have staked and won or lost in that period, and give you the option to log out.
• Time-based limits: Some games and account settings allow you to define maximum session durations (for example, 30 minutes, 1 hour, 2 hours). Once the set time is reached, you may receive a message prompting you to stop or to take a break.
• Practical suggestion: Use these reminders together with your own alarms (for example, on your phone) to ensure that you regularly pause and review whether you are still comfortable continuing.

Time-Out (Short-Term Breaks)

1. Accessing Time-Out: Log in to your Luna account, go to "My Account" > "Responsible Gaming" or "Safer Gambling", and select "Time-Out" or "Take a Break".
2. Choosing the duration: You will normally be able to select a short-term break such as 24 hours, 48 hours, 72 hours, or a longer period (for example, up to several weeks, where available). Choose the option that best reflects the time you need to reassess your gambling.
3. Confirming your request: Follow the on-screen steps to confirm the time-out. Once confirmed, you will not be able to log in or place bets during the selected period. In some cases, you may still be able to access account information or withdraw available balances, in line with the platform's implementation and UK rules.
4. End of time-out: At the end of the time-out period, access to your account will be restored automatically. You may then review your play history and consider setting stricter limits or moving to self-exclusion if you still feel at risk.

If you find that you repeatedly use time-outs or feel unable to control your play once access is restored, a longer self-exclusion may be more appropriate.

Self-Exclusion

If you believe that your gambling is no longer under control or you are at serious risk of harm, self-exclusion is a stronger protection measure than a temporary time-out. It prevents you from using your account for an extended period and is designed to give you space to seek further help and support.

How To Request Self-Exclusion

1. Finding the self-exclusion option: While logged in, visit "My Account" and open the "Responsible Gaming" or "Safer Gambling" section. Select "Self-Exclusion". If you have any difficulty finding it, you may contact customer support via live chat for guidance.
2. Choosing the self-exclusion period: You will be asked to choose a period, usually starting from a minimum of 6 months and extending to longer options (for example, 1 year, 5 years) or a "lifetime"/indefinite exclusion. Consider the seriousness of the problems you are experiencing and select a period that gives you adequate time to recover and stabilise.
3. Confirming your decision: To protect you from impulsive choices, you will be asked to confirm your decision and may be shown information about what self-exclusion entails. Read this carefully and then confirm. In some cases, you may also be asked to contact support to finalise the request.
4. Support contact: If you need assistance with self-exclusion, you can contact customer support via the communication channels listed on lyna-uk.com. Inform them that you wish to self-exclude for gambling-related reasons; they are trained to handle such requests sensitively.

Consequences Of Self-Exclusion

• Account access: During an active self-exclusion, you will not be able to log in to your Luna account on lyna-uk.com, place bets, or deposit funds.
• Marketing communications: Reasonable steps will be taken to stop sending you marketing communications related to gambling, in line with UK regulations and applicable data protection rules.
• Funds and withdrawals: Treatment of any remaining balance is handled in accordance with the Terms and Conditions and UK requirements. Where permitted and technically possible, you may be allowed to withdraw positive real-money balances during self-exclusion, but you will not be able to resume gambling. For clarification on your specific case, please contact support.
• Irreversibility during the period: Once self-exclusion is activated, it cannot be cancelled before the agreed period has expired. This is a key safeguard under UK social responsibility requirements.
• Reopening an account after self-exclusion: After the self-exclusion period ends, any request to resume gambling may be subject to additional checks and a "cooling-off" period. You may be asked to confirm in writing that you understand the risks and still wish to return. The operator may refuse to reopen an account if there are serious ongoing concerns about harm.

National Multi-Operator Self-Exclusion (GAMSTOP)

In Great Britain, you can also register with GAMSTOP, the free, independent, multi-operator self-exclusion scheme for online gambling. Once you are registered and verified with GAMSTOP, all participating UKGC-licensed online gambling operators, including brands operated on the SkillOnNet Ltd platform such as Luna, must take reasonable steps to prevent you from using their services.

• Visit gamstop.co.uk to register.
• Choose an exclusion period (for example, at least 6 months, 1 year, or 5 years).
• Complete identity verification so the scheme can match your details across operators.

GAMSTOP does not apply to non-UKGC-licensed operators or to land-based premises. For land-based self-exclusion in the UK, speak directly to staff in the relevant venue.

Support Resources

If you are concerned about your own gambling or that of someone close to you, professional, confidential help is available. Luna encourages all customers to use independent support services and technological tools alongside the limits provided on lyna-uk.com.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Freephone 0808 8020 133 from anywhere in Great Britain, 24 hours a day, 7 days a week, in English. Offers advice, emotional support, and signposting to treatment services.
• NHS Specialist Services: The National Health Service provides structured treatment for gambling-related harms in England, Scotland, and Wales. Access is typically through referral via your GP or via services signposted through GamCare.
• Youth and young adult support: Younger people affected by gambling (their own or someone else's) can access dedicated information and support via organisations promoted by recognised UK charities (for example, through resources linked by GamCare and other national partners).

International Support Organisations

These organisations operate independently of Luna and SkillOnNet Ltd and are specialised in providing neutral, non-judgmental support.

Self-Exclusion Schemes By Country

• Great Britain - GAMSTOP: Multi-operator online self-exclusion covering participating UKGC-licensed operators, including lyna-uk.com. See gamstop.co.uk.
• Spain - RGIAJ: The Spanish General Directorate for the Regulation of Gambling (DGOJ) operates a national self-exclusion register (RGIAJ) for licensed Spanish operators.
• Other countries: Many regulated markets have their own national or regional self-exclusion schemes. If you live outside Great Britain, please consult your local gambling regulator or national helpline for details of any official scheme that may apply to you.

Please note that Luna on lyna-uk.com is targeted at players in Great Britain and operated under UK Gambling Commission licence number 39326. Access from other jurisdictions may be restricted.

Website and App Blocking Tools

• Gamban: A paid blocking solution that can prevent access to many online gambling sites and apps across multiple devices. See the provider's website for coverage details and terms.
• BetBlocker: A free blocking app that allows you to restrict access to gambling sites on supported devices for chosen periods.
• Device-level controls: You can also use parental control or content-filtering tools offered by your internet service provider or device manufacturer to limit access to gambling-related content.

These tools are operated by third parties and are not under the control of SkillOnNet Ltd or Luna. You should review their terms, privacy policies, and effectiveness before use.

Family And Affected Others

• Family support through national charities: Partners, parents, and other family members can access dedicated information and group support via organisations promoted by GamCare and similar UK charities, including online forums and live chat services.
• Peer support groups: Organisations inspired by the Gamblers Anonymous model, including groups specifically for family and friends (such as "Gam-Anon" style meetings), can provide mutual support for those affected by someone else's gambling.

All reputable services emphasise confidentiality, respect, and professional or peer-led guidance. You are encouraged to contact them even if you are unsure whether gambling has become a "serious" problem; early dialogue can prevent further harm.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners, and close friends can experience stress, financial consequences, and emotional strain. If you are worried about someone's gambling, you are entitled to support in your own right.

How To Talk To Someone About Their Gambling

• Choose the right moment: Try to speak when the person is calm, not during or immediately after a gambling session, and when you both have enough time and privacy.
• Use non-judgmental language: Focus on how their behaviour makes you feel and the specific impacts you have observed ("I feel worried when...") rather than blaming or labelling them.
• Prepare information: Before the conversation, familiarise yourself with available support such as the National Gambling Helpline, online chat services, or local counselling. Offer to explore these options together.
• Set boundaries: Be clear about what you can and cannot do. For example, you may decide not to lend money or cover their gambling-related debts, while still offering emotional support and encouragement to seek help.

Support Resources For Families And Friends

• Helplines and live chat: National services promoted by organisations such as GamCare offer confidential support not only to gamblers but also to affected others. Many provide helplines, live chat, and email support.
• Online forums and groups: Family members can join moderated forums and group chats run by recognised charities and peer-support organisations. These spaces allow you to share experiences, coping strategies, and practical advice.
• Face-to-face or online meetings: Some peer-support groups inspired by the Gamblers Anonymous model provide dedicated meetings for family and friends of people with gambling problems.

Next Steps And Professional Help

• Contact a healthcare professional: If gambling-related harm is affecting mental or physical health, you should consider speaking to a GP or other qualified healthcare provider. They can assess needs and, where appropriate, refer to NHS specialist services.
• Psychotherapeutic support: Talking therapies, such as cognitive-behavioural therapy (CBT), can be effective for both gamblers and affected family members. These may be accessed through the NHS or charitable treatment providers.
• Emergency situations: If you believe someone is at immediate risk of harming themselves or others, contact emergency services or urgent mental health services without delay. Gambling-related distress can be severe, and professional crisis support may be necessary.

You do not have to manage the situation alone. Seeking support for yourself is a responsible step and may also help you to support the person you are concerned about more effectively.

Operator's Commitment

Luna on lyna-uk.com, operated by SkillOnNet Ltd under UK Gambling Commission Remote Operating Licence number 39326, is required to comply with stringent social responsibility and safer gambling rules. Previous industry-wide regulatory developments have led to enhanced monitoring and intervention measures across the SkillOnNet platform.

Internal Risk Checks And Behaviour Monitoring

• Data-driven analysis: The operator uses automated systems to review patterns of play, including frequency of deposits, size of stakes, duration of sessions, and evidence of chasing losses, in line with UKGC expectations.
• Affordability and vulnerability indicators: Where there are indicators that a customer's spending may be unaffordable or that they may be particularly vulnerable (for example, based on information they provide or risk patterns observed), additional checks may be carried out.
• Account and limit reviews: The operator may place restrictions on accounts, request further information, or encourage use of tools such as deposit limits, time-outs, and self-exclusion where risk is identified.

Player Communication And Intervention

• In-session messages: You may receive pop-up messages or notifications reminding you of how long you have been playing, how much you have spent, and prompting you to consider taking a break or adjusting limits.
• Proactive contact: Where risk patterns meet internal thresholds or regulatory criteria, the responsible gaming or customer support team may contact you by email, on-site messaging, or other agreed channels to:
  • offer information on safer gambling tools and support services;
  • discuss your gambling behaviour and potential risks;
  • apply or suggest additional restrictions, such as deposit limits or account suspension.
• Account restrictions in serious cases: If the operator reasonably believes that continued gambling may cause significant harm, it may impose mandatory limits, suspend the account, or apply self-exclusion measures in accordance with UKGC requirements and the Terms and Conditions.

These measures are designed to protect customers, even where they may not initially recognise the risks themselves. All interventions seek to balance your freedom to gamble with the duty to minimise gambling-related harm.

Updates

The responsible gaming information for Luna is reviewed periodically to reflect changes in UK law, UK Gambling Commission guidance, and internal policies of SkillOnNet Ltd. Updates may also be made to clarify wording, add new tools, or include additional support resources.

How You Will Be Informed Of Changes

• Website updates: The latest version of this page will always be available at the Responsible Gaming section of https://lyna-uk.com/responsible-gaming/ (or any updated path notified on the site).
• On-site notifications: Material changes may be highlighted through banners, pop-ups, or messages in your account area when you log in.
• Email or direct communication: Where regulatory obligations or material changes to the Terms and Conditions require, you may also be notified by email or other direct communication channels you have registered, subject to your contact preferences and applicable law.

Date of last substantive update to this responsible gaming page: 6 November 2025. Regulatory status of UK licence number 39326 is checked regularly via the UK Gambling Commission public register and treated as current into 2026 unless otherwise indicated there.

Contact & Feedback

Luna encourages you to contact the operator if you have any questions about responsible gaming, wish to request support, or would like to provide feedback on the tools and information available on lyna-uk.com.

Responsible Gaming Contact Channels

• Dedicated responsible gaming contact: A specific email address and, where applicable, telephone contact for responsible gaming matters will be published in the Help/Contact section of lyna-uk.com. Any such contact details will use the @lyna-uk.com domain. Always rely on the current information listed on the site, as it may be updated over time.
• Customer support: You can reach the general customer support team via the communication methods provided on lyna-uk.com (such as live chat or web contact forms) and specify that your enquiry relates to responsible gaming. Your request may then be escalated to appropriate staff where needed.

Feedback And Self-Control Requests

• Feedback form: Where a web form is provided on lyna-uk.com, you may use it to:
  • request changes to your responsible gaming settings (for example, support with limits or self-exclusion);
  • ask for clarification about any of the information on this page;
  • suggest improvements to responsible gaming tools and communication.
• Documentation and records: When you contact support about responsible gaming, you may be asked to confirm your identity and provide relevant information. This helps protect your privacy and ensures that any changes to your account (such as limits or exclusions) are correctly applied.

All responsible gaming enquiries are handled as sensitively and confidentially as possible, in line with applicable data protection laws and the privacy policy published on lyna-uk.com.